Terms & Conditions

1. About us

Utilix Energy Ltd is a company registered in England and Wales under company number 17249683, with its registered office at 132 Seals Drive, Wakefield, WF7 7FT, United Kingdom. We act as an independent energy broker (a Third Party Intermediary, or “TPI”). We are not an energy supplier, generator or network operator. We work with a panel of UK energy suppliers, including through our partnered energy services provider Tritility, to source electricity and gas contracts on behalf of our business customers.

2. Our service

We provide the following services to business customers (“you”, “the Customer”):

• Reviewing your current energy contracts, consumption and renewal dates;
• Sourcing and comparing quotes from suppliers on our panel;
• Recommending suitable energy contracts;
• Managing the contract execution and switching process;
• Ongoing renewal monitoring and account support.

Our service is provided to business customers only and is not intended for domestic consumers or micro-businesses outside the scope of our commercial offering.

3. Letter of Authority (LOA) and contract formation

A binding contract between you and Utilix Energy Ltd is formed when you sign a Letter of Authority (LOA) authorising us to act on your behalf. By signing the LOA you confirm that you are authorised to bind your organisation and that the information you have provided is accurate.

The LOA permits us to: (a) obtain information about your existing energy contracts, meters and consumption from suppliers, network operators and industry databases; (b) request quotes on your behalf; and (c) liaise with suppliers regarding switches, objections, terminations and renewals.

The energy supply contract itself is a separate agreement between you and the chosen supplier. We do not supply energy and we are not a party to that contract.

4. Your obligations

• Provide accurate, complete and up-to-date information;
• Inform us promptly of any changes that may affect your energy contracts;
• Not appoint another broker to act on the same meters during the term of the LOA without first notifying us;
• Honour any contracts you enter into with suppliers as a result of our service.

5. Commission and transparency

Our service is provided to you at no direct cost. We may receive commission from energy suppliers when a contract is signed as a result of our introduction. Commission is typically included as an uplift on the unit rate (p/kWh) over the term of the contract and varies by supplier, contract length and consumption.

You may request commission transparency at any time. Before signing any new contract, and at any time on request, we will provide a clear written disclosure of the commission we will receive in relation to that contract, expressed in pence per kWh and as an estimated total over the contract term.

6. Our liability

We will provide our services with reasonable skill and care. Quotes are indicative until confirmed by the supplier. We are not responsible for the acts or omissions of energy suppliers, including pricing decisions, billing, metering or supply quality. To the fullest extent permitted by law, our total liability to you for any loss arising from our services shall not exceed the total commission received by us in relation to the contract giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Term and termination

The LOA remains in force until terminated by either party in writing. Termination does not affect any contracts already entered into with suppliers or our entitlement to commission on those contracts.

8. Complaints and dispute resolution

We aim to provide an excellent service. If you have a complaint please see our Complaints & Dispute Resolution Policy for details of our internal process.

We are registered with an Ofgem-approved Alternative Dispute Resolution (ADR) scheme — Ombudsman Services: Energy. Eligible micro-business customers may refer an unresolved complaint to the scheme free of charge after 8 weeks, or earlier if we issue a deadlock letter.

9. Data protection

We process personal data in accordance with our Privacy Policy, the UK GDPR and the Data Protection Act 2018.

10. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to your rights to refer eligible disputes to our ADR scheme.

11. Contact

Utilix Energy Ltd
132 Seals Drive, Wakefield, WF7 7FT, United Kingdom
Email: josh@utilixenergy.co.uk